Happy Thanksgiving!
Cirris will be closed on November 27–28 to celebrate the Thanksgiving holiday with our families. Our technical support team will continue to monitor messages and will respond to urgent needs as quickly as possible.

Contact Us

Contact Details

Call Us.

+(1) 801-973-4600
or 800-441-9910

Email Us.

info@cirris.com

Find Us at

401 North 5600 West
Salt Lake City, UT 84116, USA

Operating Hours

Mon – Fri: 8:00 AM to 5:00 PM MST
Sat – Sun: Closed

Have a Question?

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Need Technical Support?

Technical Support

Cirris Technical Support helps with issues you may encounter with your tester. We have two sources to help with your testing complications:

Learning Center

Please search for the problem in our Learning Center. You will find several articles on frequent troubleshooting questions.

Visit the Learning Center

Contact Technical Support

If you still need help, contact the Cirris Technical Support Team. Call or send an email to receive personal assistance with your problem. Please leave your contact information so we can get back to you quickly.

Phone: 801-973-4600 (Ask for Tech Support)

Email: techsupport@cirris.com

Hours: 8:00 AM – 5:00 PM MST

Need Service & Repair?

Service & Repair Contact

If you need to send in your tester for repair or calibration, please fill out the Return Merchandise Authorization form below. A Cirris representative will then contact you via email with an RMA number. All service, calibration, and maintenance is subject to the Cirris a Komax Group Company Terms and Conditions.

Komax Group General Conditions of Maintanence and Repair

Version 2024-08-06 | 117.05 KB

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RMA Request

Contact Information

First Name

Last Name

Company Name

Shipping Method

This shipping method will be used to ship your product back to you after repair as well as if you opted to have a Loaner tester shipped to you. ***DHL is for International Shipping Only!***

Preferred Shipping Payment

Shipping Account Number

Billing Street Address

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Billing Country

Is the Shipping Address the same as the Billing Address?

Yes

Shipping Street Address

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Tester Information

What items need servicing?

Tester Serial Number

Cirris Product

Connection Type

Other Tester Type

How many scanner modules are in your chassis?

Easy-Wire Version

Cirris Server Being Used for Networked Database?

Cirris Server is Being Used for Networked Database

Do you have any Expansion Add-Ons that are coming in with your tester?

How many Add-Ons?

Serial Numbers of Add-Ons

Separate each Serial Number with a comma (,)

Please Provide Detailed information for Service

the more detail given the easier it will be working the issue

Optional Services

Loaner

Loaner testers are chargeable based on tester type, shipping method, and add-ons. The Loaner Fee will be applied to the repair order when we evaluate your tester. (Loaners are for Domestic Customers Only)

Loaner Tester Type

Please check to confirm that you understand a loaner tester will be sent and a Loaner fee applied.

Expedite

If checked, this will add an additional $385.00 to the service charges incurred.

Calibration

Yes

Calibration is a chargeable service regardless of warranty status. Fee is based on tester type and if add-ons were included with tester. All testers that go through our service department are tested to our calibration standards, however, only with paid calibration services will an official calibration certificate be provided.

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