Internal Credit RMA Request Credit RMA Process Instruction 1. Obtain the necessary signatures: a. “Swaps” do not require a signature if the item was sent defective and is being returned and the same item will be sent in replacement to the customer. b. Credits above $200 Head of Sales signature required c. Credits above $1000 Head of Sales & Controller required d. Credits above $7500 Head of Sales & Controller & President required 2. Fill out the online form 3. Upload the signature documentation 4. Click Submit 5. The form is automatically emailed to the sales admins for processing 6. Credit RMA will be created by the sales admins 7. Credit RMA will be emailed to the salesperson 8. Salesperson will provide RMA to the customer 9. Customer ships their RMA to Cirris 10. Receiving records the return in Sage 11. Credit invoice is processed by accounting when invoices are generated 12. Customer will receive an emailed notification of their credit invoice General Information Date Sales Rep * Person Initiating RMA Cust ID & Name * Request * -- Please Select One --ReturnExchange Original Order SAGE PO Replacement Order SAGE/Deal ID Items Involved Part Number Quantity Price $ Serial Numbers (One per line) Part Number Quantity Price $ Serial Numbers (One per line) Part Number Quantity Price $ Serial Numbers (One per line) Item Condition Please Describe the condition of the times to be returned How long have they been in possession of the customer? * Why being returned? * Are these like new and can be returned to stock? * -- Please Select One --YesNo If defective, please note here Apply 15% (or more) Restocking Fee? * -- Please Select One --YesNo Notes Signatures Credit Amount * -- Please Select One --Swap - Do not require signatures if the item was sent defective and is being returned and the same item will be sent in replacement to the customerUp to $199.99 Credit$200 - $999.99 Credit, Head of Sales Signature Required$1000 - $7499.99 Credit, Head of Sales & Controller Required$7500 and Above Credit, Head of Sales & Controller & President Required Photo of Signatures * Drop a file here or click to upload Choose File Maximum file size: 256MB Submit If you are human, leave this field blank.