fbpx

In our May 2014 newsletter, we asked about your documentation material preferences. Four questions gave us an idea of the usefulness of digital manuals compared to printed, resulting in a coming change for Cirris manuals.

The survey results are as follows:

Question 1.

How often does your company reference PRINTED manuals for your Cirris products?

Daily 0
Weekly 5
Monthly 6
Less than Monthly 27
Close to Never 24
I have no idea if I even have a manual 2
Total 64

Over 82% chose less than monthly

 

Question 2.

How often does your company reference DIGITAL manuals for your Cirris products?

Daily 2
Weekly 3
Monthly 13
Less than Monthly 21
Close to Never 20
I have no idea if I even have a manual 4
Total 63

Over 70% chose less than monthly

 

Question 3.

What form of documentation would you prefer for a product user manual?

Printed 10
Searchable PDF 45
Online 9
Total 64

70% prefer searchable PDF

 

Question 4.

If when purchasing a new product you were given a searchable PDF version of the user's manual but a printed version were available on request, would you request it?

No 31
Yes 33
Total 64

51.5% would request a printed manual

 

With a desire become more eco-friendly, Current printed manuals will be replaced by digital manuals for Cirris equipment. Cirris will be implementing a new policy that printed manuals must be requested. While printed manuals will still be free, they will not be sent out automatically and customers will need to ask for one from their Cirris representative.  We believe this change will benefit both our customers and the environment.